The best
response to an employee complaint is a prompt and thorough investigation. The goal is to resolve the complaint
before it escalates or involves outside agencies.
If the
situation worsens despite an employer’s best efforts, then the employer who
acts early is prepared for a situation with accurate and complete information.
Gather
Evidence before It Changes or Disappears
Documentation
is critical and witness statements are vital to getting to the truth of any
complaint. There will always be
two versions (at least) of any complaint.
Talk to everyone you need to interview and make sure that you have
pooled all related documentation, including email exchanges and employee
records.
Prevent
Emotions and Tension from Escalating
Sometimes
an employee complaint can be resolved when the employee feels heard and
understood. If this is the case,
then it will be a very big waste of everyone’s time and the employer’s money if
this type of situation proceeds down a road to litigation.
If the
complaint is more complex, then a timely investigation can usually keep
emotions from getting out of hand.
Restore
Productivity as Quickly as Possible
Even if
nothing is ever said aloud, people in an office can “feel” something is
different. Productivity
suffers. One of the many messages
an employer sends by investigating without delay is that morale is a priority,
as are employee satisfaction and safety.
That kind of atmosphere fosters employee loyalty.
If you
have an employee complaint but are unsure of how to proceed, call someone who
has the experience to move forward with success, call Richwood Consulting.
